Ether Coin Exchange & Trading Platform
Last Updated: January 12, 2026
This Privacy Policy explains how Ether Coin (“Company”, “We”, “Our”, or “Platform”) collects, uses, stores, protects, and shares your personal and non-personal information when you use our cryptocurrency trading platform, mobile application, website, and related services (“Services”). By creating an account or using our Services, you agree to the terms of this Privacy Policy.
1 Information We Collect
We may collect the following types of information:
1.1 Personal Identification Information (KYC)
When you register or verify your account, we collect:
- Full Name, Date of Birth
- PAN Card, Aadhaar Card, Passport (if applicable)
- Address & Proof of Address
- Mobile Number, Email ID
- Bank Details (for P2P verification), UPI ID
- Selfie or Photo for Identity Verification
1.2 Wallet & Transaction Information
- BNB wallet address
- Token transfer history, Swap history
- Trading records, P2P activity
- Mutual trading participation
1.3 Device & Technical Information
We may automatically collect: IP address, Device type & OS, Browser information, App version, Login timestamps, Usage logs, Geographic location (approximate).
1.4 Communication Information
Customer support messages, Emails & feedback, OTP verification logs.
2 How We Use Your Information
2.1 To Provide Platform Services
Account registration, Wallet creation & linking, Trading, swapping, withdrawal, and P2P functions, Commission & reward distribution.
2.2 To Ensure Security & Prevent Fraud
Detect suspicious activity, Prevent duplicate accounts, AML/CFT compliance, Identity verification.
2.3 To Improve the Platform
Analyze user behavior, Enhance features & performance, Optimize user experience.
2.4 To Communicate With You
Notifications, Alerts about transactions, Service updates, Policy changes.
2.5 Legal & Regulatory Compliance
We may use or share data as required by law enforcement or government authorities.
3 How We Store & Protect Your Data
We use industry-standard security practices including:
- Encryption (AES-256 / SSL)
- Secure server infrastructure
- Multi-layer firewall protection
- Access control restrictions
- Secure backup systems
We never store or access:
- Private keys
- Blockchain seed phrases
- Passwords in plaintext
Your data is protected, but you must also maintain strong password and device security.
4 How We Share Your Information
We do not sell or rent your personal data to third parties. We may share information only with:
4.1 Compliance & Legal Authorities
If required by: Law, Court order, Government investigations, AML/CFT regulations.
4.2 Third-Party Service Providers
For: Identity verification, Fraud detection, Cloud storage, Customer support tools, Analytics services. These partners are bound by confidentiality agreements.
5 User Rights
You have the right to: Access your data, Update or correct your data, Request deletion of non-essential data, Withdraw consent (where applicable), Request details about how data is used.
However: KYC records cannot be deleted if your account is active, due to regulatory compliance requirements.
6 Data Retention Policy
- We retain user data as long as the account is active.
- For minimum 5 years after account closure (as required by AML laws).
- Transaction records stored on blockchain cannot be deleted, as blockchain is permanent.
7 Cookies & Tracking Technologies
We may use Cookies, Web beacons, and Analytics tools to improve functionality, track usage, and enhance performance. Cookies do not contain sensitive data.
8 Children’s Privacy
Our platform is not intended for users below 18 years of age. We do not knowingly collect information from minors.
9 International Data Transfers
Your data may be stored or processed in: India, Singapore, UAE, EU-based servers. All transfers follow standard data protection and security practices.
10 Updates to This Privacy Policy
We may update this policy periodically. Users will be notified of major changes via Email, App notifications, or Website announcement. Continued use of the platform means you accept the updated policy.
11 Contact Information
For privacy-related questions or concerns, you may contact:
support@ethercoin.ae